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Orders are packed and dispatched from Dubai within 24 hours and delivered across Saudi Arabia in 4–5 working days by Naqel. You will receive a tracking link by WhatsApp and email.

Shipping is free on orders over SAR 249. Below that, shipping is a flat SAR 29.

No. All prices include 15% VAT and customs clearance. You pay nothing on delivery — the price you see at checkout is final.

We accept returns within 7 days of delivery only for items that arrive damaged, defective, incorrect or missing — we will replace or refund them at no cost to you.

Because orders travel across the border, we are not able to offer size exchanges or change-of-mind returns, so please check the size guide before ordering. Orders cannot be cancelled once confirmed.

Every crystal and stone we use is 100% natural and ethically sourced. Slight variations in colour, texture, or shape are natural characteristics — each piece is unique, not a flaw.

Riyadh, Jeddah, Dammam, Makkah, Madinah and beyond — every address our courier partner serves. Remote areas can take a day or two longer.

We accept Visa, Mastercard, Apple Pay, Google Pay and interest-free instalments through Tabby and Tamara — no hidden fees.

Due to the scale and cost of individual lab testing, we don't provide third-party certificates with our products. However, we stand fully behind the authenticity of every stone we use.

If you'd like independent verification, you're welcome to get the product tested at any government-accredited gemstone lab within 7 days of receiving it. If the test shows the stone is not authentic, we'll refund both the product cost and the lab testing fee — no questions asked.

A damaged or defective item is one that arrives physically broken, structurally compromised, or is materially different from what you ordered. The full criteria are defined in our Return Policy.

Please note: natural variations in colour, tone, texture, or minor surface marks are inherent characteristics of genuine crystals and are not considered defects.

Yes, absolutely. Every natural crystal is one-of-a-kind. The product image shows a representative piece — your bracelet may vary slightly in colour, tone, pattern, or inclusions, and that's precisely what makes it uniquely yours.

Natural characteristics such as colour gradients, minor surface marks, or small inclusions are signs of an authentic stone, not flaws. These are not considered defects and are not grounds for a return.