Return Policy

We have a 7-days return policy, which means you have 7 days after receiving your item to request a replacement/return.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We offer free replacements only for items with maufacturing defects such as defective elastic band, broken jewelry component and similar defects that could happen at the time of hand crafting the products.

We will try our best to replace the damaged items and only in case there is no replacement available, we will issue refunds.

Any other replacements for reasons other than damages or defects will cost AED 25 + price difference of the repalcement item and is subject to our approval.

Please allow us 4-5 business days to arrange repalcement however, we shall try our best to arrange it at the earliest.

Our products are hand-made and made of natural stones, crystals, rudraksha seeds, wooden components, hand poured wax etc and these have their inherent imperfections that define them. These imperfections are not to be considered as manufacturing defects.

We also cannot accept returns in case the customer changes his/her mind after placing the order or upon receiving the product. The actual product may be slightly different from their pictures on the website due to their natural characteristics and this shall not be considered as ground for refusal.

CERTIFICATION

High testing cost and logistical complexities make it diffcult for us to arrange lab testing and certification for our products especially since many of our items are handmade after we receive the order.

However, we assure that our products are natural and authentic.

In case customer feels that the product is not authentic, they are welcome to arrange lab testing at their own expense from local government accrediated gemologist.

If the product is found to be non-authentic, we will refund the product cost as well as the lab testing cost to the customer. However, if the product is found to be authentic, no amount shall be reimbursed.

The customer must arrange this within 7 days from the date of receipt.

ORDER CANCELATION

Once the order is confirmed, we do not accept cancelation unless one of the conditions listed above is fulfiled. 

Also, in case of Cash on Delivery orders, we cannot accept cancelation once the order is placed and the product is delivered within the stipulated delivery period.  

To start a return, you can contact us at luxury@aricomm.me. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at luxury@aricomm.me.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our products are hand-made and of natural stones, crystals, rudraksha seeds, wooden components etc and these have their inherent imperfections that define them. These imperfections are not to be considered as manufacturing defects.

Refunds

In case on online payment, the refund will be processed on your credit/debit card.

In case of COD, refund will be credited to the customer's online account for which, their account details shall be needed by us. Please be assured that we do not share customer details with any third party and is maintained under strict confidentiality.

Disclaimer

Use of Healing Crystals and Rudraksha is a matter individual of faith and belief. The product details and information provided are based on publically available scriptures, published books and individual experiences. We do not guarantee/promise any health/financial/psychological benefits and our products should never be used as replacement to medical treatments and/or common sense/wisdom/knowledge. All the product benefits/properties listed in our website are only indicative.

Upon purchasing our products, the customer accepts that they have done their research and it is their individual choice to purchase/use our products.

Based on 720 reviews
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D
7 Chakra Bracelet for Chakra Balancing
Daisy Suaiso (Dubai, AE)
I love it. Its beautiful and elegant looking. I love to wear it.

Beautiful and elegant looking.

N
7 Chakra Bracelet for Chakra Balancing
Nedelyn Tillano (Dubai, AE)

So nice.. Thank you🥰 love to order more

Absolutely Genuine Stones !!

I just received my Black Tourmaline Evil Eye Bracelet, and I wanted to take a moment to share my feedback. The stone is absolutely beautiful, and it matches the description however was slightly disappointed by the size of the stones as they are much smaller in size in comparison to my other bracelets purchased here. I appreciate the quality, packaging, and timely delivery.

Thank you for a great shopping experience! I’ll definitely consider purchasing from you again in the future.

K
Malachite Necklace
Kateryna Volynska (Dubai, AE)

Malachite Necklace

P
Raw Stone Zodiac Pendant Set
Poornima Raju (Sharjah, AE)
Pendent

Very pretty, exactly how it’s shown in the pic

Amazing product

Amazing product !! Totally recommended!!

K
Amethyst Ring for Healing & Meditation
Karthika Sudhakaran (Dubai, AE)
No response

I had requested for a refund but there has been no response so far

Hi there, thank you for reaching out. We apologize for the delay in responding to your request. As discussed over email, replacements for your Amethyst & Aventurine Ring have already been delivered. If you have any further concerns, please don't hesitate to let us know. Thank you for your patience.

Kyanite Bracelet for Self Expression & Removing Blockages

Jade Lucky Lotus & Gourd Feng Shui Bracelet

Green Canada Jade Bracelet for Luck & Balance

Wealth Bracelet with Citrine, Pyrite, Tiger Eye, Red Carnelian

N
Gift Box
Nunung lestari (Dubai, AE)
Bracelet

Simple packaging,

I love Rudraksh bracelets from Raw Spiritual. Please, continue selling them 🙏

R
Cat's Eye Earrings for Abundance & Clarity
Roopinder Dogra (Kuwait City, KW)
Cats eye earrings

Amazing

Rose Quartz Pendant Necklace for Love & Relationships

Tiger Eye, Black Onyx & Hematite Triple Protection Bracelet

M
Raw Stone Zodiac Pendant Set
Mahrukh Hussain (Dubai, AE)
The onyx bracelet locks broke and clementine size was too big

I wrote to the what's app number but got no response

Hi there,

We apologize for missing your message on WhatsApp. In order to assist you better, could you kindly email us at support@rawspiritual.com with more details? We would be more than happy to help resolve this issue for you.

We value our customers and want to make sure you are completely satisfied with your purchase. Thank you for bringing this to our attention.

Best,
The Raw Spiritual team

It’s amazing 🤩 thank you so much 🙏🏻

C
Raw Stone Zodiac Pendant Set
Customer (Dubai, AE)

Raw Stone Zodiac Pendant Set

Citrine cuff bangle

The citrine cuff bangle doesn’t touch the skin so not sure how effective that is

K
7 Chakra Bracelet for Chakra Balancing
Kimberly Yasin (Dubai, AE)

Love the bracelet ❣️

Green Aventurine & Citrine Bracelet for Luck, Abundance & Prosperity

Lovely Gift for my sister

I loved the gift but the packaging was terrible, especially for the money!!

It should have been packaged in a box!!

Dear valued customer,

Thank you for your feedback. We are glad to hear that you loved the Aquamarine Pendant Necklace for Courage as a gift for your sister. We apologize for any inconvenience caused by the packaging. We understand the importance of presentation and we have separate premium gift boxes available for a nominal cost of AED 4.99. We hope this helps in providing a better experience for future purchases. Thank you for choosing our product.

Best regards,
Customer Service Team

Tiger Eye Braided Bracelet for Protection

M
Raw Stone Zodiac Pendant Set
Maryjean Carito (Dubai, AE)
Pendant set

Good quality and real stone